While Prime Minister Datuk Seri Najib Tun Razak announced live over TV that the flight ended in the Indian Ocean based on confirmation from investigators, Malaysia Airlines sent a text message to families expressing deep regret.
"Malaysia Airlines deeply regrets that we have to assume beyond any reasonable doubt that MH370 has been lost and that none of those on board survived. As you will hear in the next hour from Malaysia's Prime Minister, we must now accept all evidence suggests the plane went down in the Southern Indian Ocean."
Families in Beijing and Kuala Lumpur were seen wailing when they heard the news that the plane had crashed and there was no hope of any survivor.
Some of the family members in Beijing were seen knocking their head. First teams rushed in to help several of the collapsed family members and sent them on to ambulance to hospital.