Perodua loses meter case

  • Nation
  • Friday, 19 Sep 2003


MALACCA: A retired teacher, who had a faulty speedometer in his car, has won his case against a national car company here. 

The consumers claim tribunal ruled in favour of Asuan Kailani Burok, 56, citing road safety as the main concern. 

Tribunal president Eddie Yeo ordered Syarikat Perodua Sdn Bhd to pay the complainant RM400 for the repair of the speedometer, within 14 days of the award date. 

Asuan: 'I felt a heartache to see my car being treated like an experimental item'

Asuan had argued that with the faulty appliance he could unknowingly violate the speed limit.  

He filed his case against Perodua after two of its service centres failed to rectify the malfunctioning speedometer of his Kancil, after four attempts. 

The retiree said his car, which is still under warranty with a mileage reading of 40,132km as of July 17, became an “experimental item” at Perodua service centres. 

He said despite changing “speedo sensor”, fuse box, wiring near the dashboard and the speedometer set, the problem was not solved. 

“The centres offered to provide further service and repair but I turned it down because I felt a heartache to see my brand new car being treated like an experimental item.” 

In defence, Perodua’s Malacca service centre manager Mohd Fadzlan Naim said the centre believed that the problem could be rectified with one last attempt to replace a wiring part. 

In another case, a teacher told the tribunal that her Proton Satria - which she thought was a brand new car turned out to be a rejected model meant for the export market. 

Kamariah Mohd Dawam took Muar-based New Auto Trading to task for selling her the problematic car and their failure to provide service under warranty at its workshop at Proton Edar service centre. 

With mediation from the tribunal president Yeo, the sales agent agreed to foot RM1,000 for obtaining a service book at the original service centre and shouldering the cost to restore the car according to standard specification of Proton Satria 1.3, apart from giving a set of car CD player and speaker. 

However, Yeo denied Kamariah’s demand for a maximum settlement allowed in the tribunal - RM25,000 - and compensation for emotional stress, which was not included for consideration in the tribunal.  

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