Businesses must meet consumer expectations

Errant businesses, especially when it comes to hygiene and the environment, should face the full force of the law. — Filepic

EXPECTATION is a big thing, and if not met, it can result in much disappointment, especially when it comes to hygiene and environmental matters.

Some even view this as a betrayal of trust. Take the food industry for instance, when I sit down in a restaurant, I expect the premises to be clean and rodent-free.