The Selangor land office sends out the quit rent bill in early January every year and being a good paymaster, I proceeded to the post office, only to be told that due to the change in account number, the bill payment process cannot proceed.
Just recently, I tried to pay the quit rent at the post office again, only to be told that the land office had yet to update the new account numbers to enable the post offices to accept payments. No timeline was given as to when the matter would be resolved.
At the moment, any payment of quit rent can be made only at the land office, which is far and inconvenient for many residents.
Trying to pay online is also futile as the new account number cannot be registered online for payment to be made.
The Selangor government should ensure that citizens can pay the quit rent when the bills are posted out at the beginning of the year.
Imagine receiving the bill and not being able to pay at the post office nor online but only at selected land office locations within the state.
In addition to the above, the new account number on the quit rent notice is in a much smaller font than the rest of the wordings in the bill.
By right, both old and new account numbers should be printed on the bill in clearer and bigger font so that residents can be better informed.
The land office must ensure that the payment system is available when they issue the quit rent bills. It is hoped that the payment system can be rectified soon before the deadline to pay is up.
NG SHU TSUNG