THE Corporate Registry System (CRS) of the Companies Commission of Malaysia (SSM) has been stabilised since September.
SSM acting chief executive officer Rezy Izwan Ramly said the CRS recorded an average of 5,000 to 6,000 users daily.
He said the system had faced major issues, including database outages that prevented users from accessing the CRS after its rollout on July 14.
“It is now stable after we took several initiatives to address the issues, including a two-week system improvement exercise.
“We addressed some of the major issues which we believe, if unresolved, would have had an impact on all users,” he said during SSM’s annual dialogue in Teluk Kumbar, Penang.
The CRS is a unified online platform for company incorporation, statutory document filing, name searches and company updates.
It is accessible 24 hours a day.
Rezy said SSM was using AI Agentix software to monitor the system in real time, allowing it to track user activity and identify frustrating sessions.
He said the percentage of frustrating sessions had dropped to between 6% and 7%, from an average of 13% to 14% in July and August.
“The rest are classified as satisfying or tolerable.
“That is one of the key improvements.”
Rezy said SSM would continue holding engagement sessions with company secretaries and other stakeholders to address issues involving system navigation, stability and users’ understanding of the CRS.
More than 50 such sessions had been held nationwide since the system was rolled out, involving officers from SSM headquarters and state offices.
“In Penang, for example, our team has conducted various pocket discussions and engagement sessions with company secretaries,” said Rezy.
“Similar sessions have been held in other states.
“These activities will continue as part of our standard operating procedure until we achieve full stability of the CRS system.”
He said SSM was also monitoring issues and trends weekly and monthly, as different states could face different challenges.
“For example, the issues faced in Perak may differ from those in Kuala Lumpur.
“We are identifying these issues and addressing them through discussions and engagement sessions.”
Rezy said SSM’s Training Academy would hold its first CRS training session from Nov 10 to 12 via webinar, with a capacity of 500 participants.
The initial training would focus on company secretaries, particularly modules on incorporation and name registration, he said.
About 250 entrepreneurs and other stakeholders attended the dialogue session.
Rezy said the state-level annual dialogue served as a platform for SSM to engage directly with the business and corporate community, address concerns and challenges and provide updates on legislation, policies, operations and enforcement.
“The initiative is increasingly important as technological advances, changing regulatory requirements and rising expectations of efficient and accessible services require SSM to continuously improve its service delivery.”
