New integrated complaints system enables two-way feedback, says exco member
THE MyAduan Johor integrated complaints system will be launched by the end of this year, says state executive councillor Datuk Mohd Jafni Md Shukor.
The Johor housing and local government committee chairman said the system, currently undergoing a trial run at Johor Baru City Council (MBJB), would allow the public to submit complaints complete with photographs and location details, as well as track the progress of their cases.
“This is different from the Public Complaints Management System (Sispaa), which comes under the Prime Minister’s Department and is a one-way system.
“When I lodge a complaint about a pothole through Sispaa, I will not receive any feedback or updates.
“But Johor’s new system is a two-way platform.
“If someone reports a pothole, the relevant authority will inspect the site, take photographs after repairs are carried out and send the updates back to the complainant,” he said.
He was speaking to reporters after launching the Technical and Vocational Education and Training (TVET) and Career Carnival 2026 at Dewan Raya Putra in Bandar Putra, Kulai.
Mohd Jafni said MBJB had been conducting a trial run of the system over the past six months while carrying out a profiling exercise before it was expanded statewide.
He said the profiling was necessary to identify which agency was responsible for public infrastructure, such as whether a road fell under the Federal Government, state government, local council, developer or private owner.
“We have to carry out profiling because some roads are under local councils, some under the Public Works Department (JKR), while others belong to developers or private owners.
“The same goes for traffic lights.
“Some are under JKR, some are under the local councils, while others have yet to be handed over by developers.
“That is why we started with MBJB first before expanding it statewide,” he elaborated.
On preparations for the year-end monsoon, Mohd Jafni said the Johor Disaster Management Committee would soon convene to coordinate flood preparedness involving all 10 districts.
“We hope that with improvements carried out by local councils, especially in resolving flood hotspots, the situation will be better this year,” he said.
On the two-day TVET and Career Carnival 2026, Mohd Jafni said it brought together state and federal agencies, industry players and educational institutions to expose students and jobseekers to career opportunities, particularly in technical and vocational fields.
He said the carnival featured 16 participating companies with more than 400 job vacancies.
There was an estimated 2,000 visitors throughout the event.
Mohd Jafni added that the initiative was also aimed at encouraging more youths to pursue TVET, particularly in high-demand sectors such as data centres, green technology, robotics and advanced manufacturing.
