A HANDBOOK compiling community mediation cases has been launched by National Unity Ministry to guide mediators in resolving grassroots disputes.
National Unity Minister Datuk Aaron Ago Dagang said the publication by National Unity and National Integration Department (JPNIN) was a practical reference for community mediators across the country.
He said the handbook, themed “Mediator Komuniti Pemangkin Keharmonian Negara” (Community Mediators as Catalysts for National Harmony), supported government efforts to strengthen unity through harmonious, inclusive and effective conflict resolution at the grassroots level, Bernama reported.
“The handbook compiles real cases that can serve as a practical reference for the 595 community mediators serving nationwide.
“It also serves as a guide for handling community disputes professionally, without escalating them into complex legal proceedings, while encouraging consensus,” he said in a statement.
He said the handbook covered nine key areas of community conflict, including neighbourhood disputes, family matters, shared property, religion, land, the environment, contracts, renovations and safety.
It also sets out nine core mediator ethics centred on trust, integrity, professionalism and confidentiality, alongside five mediation steps for a more systematic approach to resolving disputes.
Aaron said the handbook would strengthen Malaysia’s role as a regional benchmark for community mediation in South-East Asia and place the country at the forefront of progressive and effective conflict resolution rooted in harmony.
“The ministry is confident the handbook will have a significant impact on the community.
“With a structured and practical reference, community conflicts can be handled more efficiently and effectively.
“This effort will help foster tolerance, deepen understanding and strengthen harmony among Malaysians of all races, religions and cultures.”
He added that the ministry remained committed to empowering community mediators as peace agents to safeguard and strengthen national unity.
