PUTRAJAYA: A total of 147 cases that could have sparked tensions within communities last year were resolved through mediation, according to the National Unity Ministry.
The success in resolving these cases helped preserve harmony within the respective communities, demonstrating the effectiveness of the method in managing unity-related issues.
The ministry said the mediation approach emphasises peaceful resolution without relying entirely on punitive measures.
“This is because not all conflicts require resolution through legal action.
“Instead, approaches based on dialogue, mutual understanding and compromise can produce more sustainable solutions that are acceptable to all parties,” it said in a statement yesterday.
It added that mediation is an alternative method of managing disputes or disagreements between two parties with the assistance of a neutral third party, namely a mediator. It noted that the mediation services are free.
Among the issues commonly handled are parking disputes, noise disturbances, neighbour disagreements, family conflicts, environmental issues, as well as various daily matters that can affect community harmony.
