MBSJ facing difficulty following up on complaints

Mohd Zulkurnain (right) says he has directed all MBSJ personnel to look into complaints under its purview, irrespective of the platform used to lodge them.

SUBANG Jaya City Council (MBSJ) has been facing problems tracking down action taken on complaints involving other agencies since it migrated to a new complaints platform last month.

Effective March 1, MBSJ migrated to a platform called Sistem Pengurusan Aduan Awam (Public Complaints Management System or Sispaa), where complaints could be lodged through the mbsj.spab.gov.my website or Respons Rakyat app.