YTL Communications ended 2022 on a high note after winning four awards at the MCMC Star Rating Awards 2021.
At the event that honours the telecommunications, broadcasting and postal and courier industries, YTL Communications took back the highest number of awards.
The awards were Best Quality of Service, Best in Consumer Satisfaction, Best in Corporate Social Responsibility and Best Mobile Network Operator with Less Than Five Million Subscribers.
To ensure the viability and reliability of the results, data used for each award was assessed by MCMC’s subject matter experts and independent consultants.
YTL Communications chief executive officer Wing K. Lee said the recognitions were noteworthy as 2021 was a year when all telco networks in Malaysia were taxed to the maximum as a result of the Covid-19 lockdown.
“Beyond providing quality service to our customers, through YTL Foundation’s Learn from Home Initiative, we provided 1.5 million free 4G SIM cards and 1 million free 4G smartphones that in aggregate consumed 200 million gigabytes of 4G data.
“For YTL Communications to be recognised as best in terms of network service quality and customer service excellence speaks volumes to the robustness of our modern all-4G network and the unwavering commitment of our entire team to serve our customers.
“And it is on the back of this advanced all-4G network architecture that enables us to be the first to launch 5G to accelerate the country toward a 5G nation.”
Wing added that to be recognised by MCMC for their work was a great honour and they were grateful.
“We will continue working hard in our mission to deliver best-in-class service to accelerate Malaysia towards an inclusive and fully digital economy.”
Also present were MCMC chief operating officer Datuk Mohd Ali Hanafiah Mohd Yunus, Communications and Digital Minister Fahmi Fadzil, deputy minister Teo Nie Ching and secretary-general Datuk Seri Mohammad Mentek.