Insurer launches Covid-19 medical plan coverage programme

It is our responsibility to commit more resources and put our customers’ interests first, says Koh.

IN its commitment to continue protecting customers during the pandemic, Great Eastern has launched its Covid-19 medical plan coverage programme.

To help its customers overcome the financial challenges resultant from Covid-19, the complimentary coverage is made available to all Great Eastern Life Assurance (Malaysia) Bhd, Great Eastern General Insurance (Malaysia) Bhd and Great Eastern Takaful Bhd customers with eligible individual medical plans that have the exclusion on communicable diseases requiring quarantine by law.

Under the programme, Great Eastern will provide reimbursement for expenses resulting from medically necessary hospitalisation due to Covid-19 infection in both public and private hospitals.

The reimbursement will be made in accordance with the benefits, terms and conditions of the customers’ respective medical plans.

The coverage period is effective from the hospital admission date of Aug 18 onwards.

Great Eastern will provide Covid-19 coverage with no impact on the benefits of the policyholders’ medical plans.

Claims made under the programme will not reduce the overall annual limit and overall lifetime limit of the medical plans.

There will be no additional premiums or insurance charges to pay, nor will any claims made affect future medical repricing, if any.

“Our customers are at the heart of everything we do,” said Great Eastern Life Assurance (Malaysia) Bhd chief executive officer Datuk Koh Yaw Hui.

“At a time when people are struggling with the health and financial implications of Covid-19, it is our responsibility as a leading life insurer to commit more resources and put our customers’ interests first to protect them, making Malaysia safe again.

“As we mark our 113th anniversary this year, our commitment remains strong in empowering customers with financial security and well-being to meet life’s challenges.

“We will continue to go the extra mile in all that we do to help in their time of need and inspire them to live great,” he added.

Since the onset of Covid-19, Great Eastern has introduced multiple initiatives to support its customers during these unprecedented times.

The RM2mil Financial Assistance Programme, which was announced in February 2020, was fully utilised.

The RM1mil Covid-19 Vaccine Fund was launched in March this year to help its customers mitigate the effects of the pandemic.

An additional RM500,000 fund offering complimentary daily hospital cash benefits and death benefits was also set up to help the general public.

As part of its Covid-19 relief programme, the deferment of premium payment initiative allows eligible policyholders to defer their regular premium payment for three months.

This is to ensure policyholders continue to have insurance protection despite being affected by financial difficulties.

The programme is ongoing and has been extended to Dec 31.

Details of the Covid-19 medical plan coverage programme can be found at

Alternatively, policyholders can contact any Great Eastern agent, or its HealthCare Service Careline at 1-300 1300 18 or email for further details.

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