SPAN: Water theft causes drop in water pressure and affects consumers

Mohd Fazil showing a sample of water that turned red during testing at a farm in Klang, indicating that it is treated water.

WATER theft in commercial areas throughout Malaysia in 2020 saw as much as 25% to 30% loss of treated water due to under-registration of customer meters, data handling errors and illegal tapping.

National Water Services Commission (SPAN) corporate communications and customer affairs unit director Mohd Fazil Ismail