Telco’s call centre provides setting to increase productivity while keeping employees and customers happy

AT THE Maxis Sunway Pinnacle Contact Centre, there are no cubicles and no fixed seating. Instead, there is lots of open space.

One can play foosball in the pantry during lunchtime. It’s a fun space with graffiti. Drums and guitars are mounted on the walls. Surfboards hang from the ceiling. There is also a climbing wall set with colourful handholds.