It's not just you: Shopping for airfare is harder than ever. Choosing between basic economy and regular economy fares and navigating add-on fees makes booking fights more complicated, and that’s no accident. Airlines are harnessing lessons from a still-emerging academic field known as behavioural economics to nudge customers into spending more.
“Behavioural economics was developed by incorporating ideas from psychology into standard economic theories,” says Cait Lamberton, a professor of marketing at the University of Pennsylvania’s Wharton School in the United States.
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