Customer satisfaction in financial sector rises

Classy service: DBS Bank CEO Piyush Gupta (right) and chief financial officer Chng Sok Hui at a news conference in Singapore. The bank led the survey in customer satisfaction with 75.9 points from a possible 100 and was followed Citibank (75.1). — Bloomberg

SINGAPORE: Customer satisfaction with the finance sector in the city-state has increased amid steps by banks to boost their online banking security, while there is less interest in newcomer digital banks.

These findings were part of a national study on customer satisfaction released on Tuesday that Singapore Management University’s Institute of Service Excellence (ISE) conducts quarterly and annually.