TM reorganises business to strengthen fixed-mobile convergence

Telekom Malaysia group CEO Imri Mokhtar

KUALA LUMPUR: Telekom Malaysia Bhd has announced internal reorganisation which involves the transfer of its business in Malaysia to a single operating entity named TM Technology Services Sdn Bhd (TM Tech).

The internal reorganisation is anticipated to complete by Dec 31, 2023.

“The reorganisation – which includes Unifi, TM One and TM Wholesale, among others – marks the next phase of the group’s transformation to be the enabler of a digital Malaysia, and to further improve its operational efficiencies, streamline processes and simplify customer touchpoints to provide a more seamless customer experience,” TM said in a filing with Bursa Malaysia.

TM said that incorporating its diverse businesses under TM Tech would also reinforce TM’s Fixed-Mobile Convergence leadership, offering integrated fixed broadband, mobile services, data services, digital content and innovative solutions to communities, businesses and the Government.

“As digital lifestyles, increasing competition and stakeholder expectations reshape the industry, consolidating these businesses into one operating entity will allow us to serve our diverse customer segments better and deliver their needs more Quickly,” group CEO Imri Mokthtar said.

“Consolidating our suite of connectivity and digital offerings will also enable us to easily tap into the right combination of solutions to meet the unique needs of individual lifestyles and businesses.

“Furthermore, this reorganisation aligns us to industry best practices and will improve TM’s competitive edge among Malaysian and international telcos and digital players, as we continue to pursue our aspiration of becoming a leading human-centred TechCo,” he added.

The operating entity will also continue to champion TM’s nation-building efforts in expanding and modernising the country’s fibre network, data centres and submarine cable systems, it said.

TM Tech will be led by TM’s existing senior management team and will bring together its diverse talents under a single company, encouraging greater agility and cross-functional collaboration to improve service quality.