KUALA LUMPUR: OCBC Bank (Malaysia) Bhd (OCBC Bank) has processed all customer sign-ups under the National People’s Well-Being and Economic Recovery Package (Pemulih), without any rejections.
The bank said in the four weeks since the July 7 rollout of the Pemulih, the sign-ups were processed with the stipulated time.
Sign-ups related to consumer banking were almost entirely processed within the same day while for SMEs and microenterprises it was within seven days, well below the 14 days allowed for the exercise.
OCBC Malaysia comprises OCBC Bank (Malaysia) Bhd (OCBC Bank) and its Islamic banking subsidiary OCBC Al-Amin Bank Bhd (OCBC Al-Amin).
OCBC Bank CEO Datuk Ong Eng Bin said the bank was committed to continue assisting customers who are financially affected by the impact of the pandemic.
“We have developed a robust system internally to ensure processing of all sign-ups runs smoothly, so that customers can go about their rebuilding task without worrying about their loans and financing during these difficult times,” he said.
Ong urged customers to remain positive no matter how challenging the times are because help is at hand.
“We believe most of those who need assistance have already been attended to. However, if there remains anyone who has yet to sign-up and needs to, please do so online through our simple sign-up process,” he said.
He added that while Covid-19 cases remain high, the bank remains comforted by the high vaccinations rates that the country has achieved.
Under the Pemulih package, customers may sign up online or at the bank’s branches for either a six-month deferment of instalments or 50% reduction in instalments for six months.
In addition to the basic moratorium programme, OCBC Bank is also offering its credit card members to convert their outstanding balances into a three-year term loan/financing with reduced interest/profit rates so they can better manage their debt.
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