KUALA LUMPUR: Due to the curbs on air travel due to the pandemic, AirAsia has extended the credit account validity period to three years from the date of issuance for all of its guests with a valid credit account issued before June 30, 2021.
The low-cost carrier said on Friday all credit accounts issued before June 30 have now been automatically extended in a move to ensure a seamless experience for the guest.
“The above is only applicable for direct online bookings made via airasia.com or the airasia Super App. For group bookings or those made with travel agents, guests may refer to the respective booking agent for further assistance,” it said.
AirAsia group chief customer happiness officer Adam Geneave, said: “We continue to put the needs of our guests first and understand that their travel plans may have changed given the current circumstances.
“Hence, we are pleased to extend our credit account validity to three years on top of providing the flexibility to make future bookings at any time, for any destination and on any AirAsia-operated flight - even during the peak travel seasons.
“The credit account can also be used to purchase baggage allowance, seat selection, inflight meals, insurance, pay for government taxes and fees as well as other optional services. Credit Accounts are not limited to the person on the original booking and can be used to pay for other people’s flights,” he said.