OCBC committed to assisting pandemic affected customers


OCBC Bank CEO Datuk Ong Eng Bin reiterated the call for customers to come forward and let the bank know if they continue to need financing assistance due to the prolonged effects of the pandemic.

KUALA LUMPUR: OCBC Bank (M) Bhd, together with its Islamic banking subsidiary OCBC Al-Amin Bank Bhd, are committed to assisting SME, microenterprise and individual customers affected by the pandemic and the most recent movement control order (MCO) through its latest repayment assistance programme.

They may apply online at www.ocbc.com.my using the bank’s simplified application process.

Personal banking customers can also opt to call a dedicated hotline 03-8317 5011, while SME and microenterprise customers may call 03-8317 5200. The lines are open Monday to Friday, 9am to 6pm.

Borrowers that have lost their jobs, B40 borrowers that are recipients of Bantuan Sara Hidup (BSH)/Bantuan Prihatin Rakyat (BPR), microenterprises with approved loan/ financing facilities of less than RM150, 000, and SMEs and microenterprises that are not allowed to operate due to movement restrictions, will be eligible to select either a 3-month repayment moratorium or six months of 50% reduced instalments repayment assistance.

The bank’s customers, including those in the M40 and T20 segments, who have suffered a reduction in income will be eligible to lower loan/ financing instalments.

OCBC Bank CEO Datuk Ong Eng Bin reiterated the call for customers to come forward and let the bank know if they continue to need financing assistance due to the prolonged effects of the pandemic.

“Since we first started providing assistance related to the pandemic, customers who have come forward have been able to gain support to tide them through the challenging times. I am pleased to say that more than 90% of this group of customers have since resumed their normal repayment obligations.

“What remains to be done is to ensure nothing falls through the cracks and that no one is left behind. We encourage our customers to get in touch with us so we can see how best to ease your financial burdens during these challenging times even if you only need an even more basic level of assistance such as a simple restructuring of your financing.

“We remain committed to providing the necessary support to help you tide through the ongoing difficult times. Alongside this, we would like to advocate the use of our online application and banking services so everyone stays home during the MCO, ” he said.

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