KUALA LUMPUR: Tenaga Nasional Bhd (TNB) will resume operations of Kedai Tenaga progressively beginning May 12.
In a statement Monday, TNB said the reopening will involve 47 Kedai Tenaga and 31 self-service payment kiosks in five states declared as green zones by the Ministry of Health.
The states involved are Perlis, Kedah, Penang, Perak (except Kedai Tenaga in Sri Manjung) and Kelantan. The opening date for Kedai Tenaga and self-service payment kiosks in other states will be notified in due course.
“All TNB Kedai Tenaga have been temporarily closed since March 19th 2020 to safeguard the public from the spread of COVID-19.
“Alternatively, our customers can use myTNB portal and app for transaction of TNB related services from the comfort of their homes,” TNB chief retail officer Ir. Megat Jalaluddin Megat Hassan said in the statement.
He said TNB is ready to reopen its Kedai Tenaga in stages, in line with the Government’s move to ease restrictions on certain sectors during the conditional movement control order (CMCO).
“Preparations have been taken to comply with the regulations and Standard Operating Procedures (SOP) set by the Government to ensure the safety of our customers and employees,” Megat said.
The precautionary measures at Kedai Tenaga include wearing face masks, going through temperature screenings, providing contact details before entering the premises for contact tracing purposes, using the provided hand sanitisers and practicing social distancing by sitting/standing at the marked designated areas.
The utility giant said customers who wish to skip the queue at Kedai Tenaga can visit myTNB portal at www.mytnb.com.my or download myTNB app for free from Google Play Store or Apple App Store.
Apart from bill payments, they can also perform a variety of other transactions such as bill enquiry, applying for electricity supply for a new property, and disconnecting supply once they have vacated it.
TNB also offers alternative digital payment channels, namely JomPAY and internet banking.
Megat said that TNB’s meter reading operation will resume on a staggered basis from May 15 onwards, starting with green zone states.
As such, 7.5 million residential customers will gradually receive their bills with actual readings and they will obtain a copy of their monthly bill via myTNB portal and app.
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