The Face ID and Voice ID will enable its customers to access their accounts and check their balances via the Maybank app, with any further transactions requiring login with passwords, thus enabling multi-factor authentication.
Together with the “Quick Touch” service launched in 2015, which allows access to their accounts via fingerprint, this makes Maybank the first bank in Malaysia to offer three biometric login authentication features on a financial mobile application.
The bank aims to progressively increase the capabilities of the new biometrics to allow customers to authorise transactions in the future.
Maybank head of community financial Services Malaysia, Datuk Hamirullah Boorhan said the new biometrics capabilities are part of the group’s strategy to strengthen its offering in the digital space and meet the demands from customers for increasing convenience and transaction speed.
“Mobile banking transactions have been growing at a phenomenal rate of over 95% in the first 10 months of this year reflecting an increased demand for banking on-the-go convenience,” he said.
Hamirullah pointed out the number of times a customer logs into its mobile app has been increasing since the introduction of the biometric fingerprint and the ease of the new Mobile app.
He cited that in October, Maybank customers logged in more than 60 million times to its app, which is a 100% increase compared to January 2017.
“Understanding this user behaviour, we felt that offering our customers more seamless alternatives to check their account balances instantly will be well received."
To be able to use the Face ID and Voice ID, a customer’s mobile device must have with a front camera having a minimum graphic resolution of 2.0 megapixels inclusive of a built–in microphone.
The new feature will greatly benefit customers especially for those without fingerprint-scanning devices and in instances where fingerprints may be unreadable.
“We want to create something that offers a totally different and delightful experience whilst ensuring that the security elements have been well taken care off. The more seamless and less intrusive the experience, the higher the satisfaction levels will be,” added Hamirullah.
By the end of 2017, more than one billion mobile transactions would have passed through the Maybank2u digital system with a value of more than RM22bil.
As at October 2017, year-on-year growth in mobile monetary transactions reached 95%.
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