TALENT and a passion for gaining a larger share of the consumer wallet are major factors in this growing and key segment.
“Our people are passionate about growing market share and increasing customer loyalty,’’ said Renzo Viegas, head of retail banking at RHB Bank.
Realising that the key to sustaining competitive advantage is talent, Alliance Bank has embarked on building bench strength (of future leaders) and upskilling its employees.
This is achieved through structured competency-based training or knowledge sharing programmes with Alliance’s business partners.
“We continue to invest in our bench strength upgrade, even as we continue to retain and motivate our talents to remain focused on our goals,’’ said Liew Swee Lin, executive vice-president and group head of consumer banking at Alliance.
To HSBC general manager, personal financial services (PFS), Lim Eng Seong, diversity of experience and depth of capabilities are key factors in enabling the bank to make the most out of good and bad times.
“As the saying goes, when the going gets tough, the tough gets going! I have no doubt that we have the right team to steer us to calmer waters and for the bank to emerge in a better condition to take advantage of the upturn,’’ Lim said.
The heads of consumer banking themselves have extensive experience not just in banking, but also in multinational companies.
Viegas has headed various banking operations with Citibank NA in India, Singapore, Malaysia and the United States over 23 years.
He was the consumer finance and unsecured business head for the Asia-Pacific region with Citibank NA before he joined Citibank Malaysia where he was the chief operating officer and chief financial officer.
Liew has been group head of consumer banking in Alliance for over three years. She has nearly 20 years of management experience in financial services, consulting and manufacturing industries with multinational companies spanning across Hong Kong, Malaysia and Singapore.
Lim, who took over the PFS portfolio in HSBC Malaysia this year from U Chen Hock (who has been seconded to head the PFS business of HSBC Taiwan), was the marketing director of a leading multinational firm in Malaysia. He has also worked in the Philippines and Thailand. — By YAP LENG KUEN