SINGAPORE: Ground-handling company SATS has apologised for the way one of its employees tossed luggage onto a baggage belt at Changi Airport Terminal 2, an incident that was caught on video and posted online on Sunday (April 26).
“We are sorry that this occurred”, and the behaviour seen in the video “does not reflect our service standards or the care with which we expect baggage to be handled”, it said.
“We have counselled the service crew involved and reinforced the importance of proper baggage handling at all times, even under operational pressure,” it added in a statement on April 28 to the media.
The incident occurred at around 5.15pm on April 23, according to Instagram user Eric Yoong, who posted the clip.
In the minute-long Instagram reel, a service crew member wearing a blue polo shirt is seen throwing bags onto the belt.
It has received over 200,000 views, since it was posted. The comment feature was disabled for the post.
The bags were from a cancelled morning flight on April 23 due to a technical issue with the aircraft. The luggage were temporarily held after passengers were rebooked on flights departing later that day or the next day.
SATS said that once new flights were arranged, the service crew returned the bags to the belt for eventual transfer to the aircraft.
This had to be carried out within a short window so that passengers could make their rebooked flights.
“We have also reminded our teams to seek assistance when additional manpower is required, so that service standards are maintained at all times,” it said. - The Straits Times/ANN
