FILE PHOTO: An SMRT staff member ushering commuters at Jurong East MRT station at around 9am on Sept 27, 2024. - ST/ANN
SINGAPORE: The six-day disruption to train services on the East-West Line (EWL) in September 2024 could have been prevented with better coordination among all parties involved, said SMRT group chief executive Ngien Hoon Ping on July 31.
Setting out the rail operator’s view of the breakdown – one of Singapore’s worst so far, affecting 2.6 million passengers – Ngien said the right lessons needed to be learnt so that the same mistakes are not made again.
