Sistic CEO once had to apologise to Mandopop star JJ Lin for ruining 2021 online concert

Fans complained after they experienced technical issues while watching the JJ Lin Sanctuary Finale Virtual Concert held on July 10, 2021. - JFJ PRODUCTIONS

SINGAPORE (The Straits Times/Asia News Network): Back in 2021, Sistic chief executive Joe Ow had to personally issue a public apology when JJ Lin’s Sanctuary Finale online concert hosted on the ticketing sales company’s Sistic Live live-stream platform on July 10 was marred by technical issues.

“First and foremost, (we had) to really take accountability to say that, yes, this is a problem on our end, we take (the blame) for it,” the 46-year-old recalls in a recent interview at the Sistic office at Changi Business Park.