Fans complained after they experienced technical issues while watching the JJ Lin Sanctuary Finale Virtual Concert held on July 10, 2021. - JFJ PRODUCTIONS
SINGAPORE (The Straits Times/Asia News Network): Back in 2021, Sistic chief executive Joe Ow had to personally issue a public apology when JJ Lin’s Sanctuary Finale online concert hosted on the ticketing sales company’s Sistic Live live-stream platform on July 10 was marred by technical issues.
“First and foremost, (we had) to really take accountability to say that, yes, this is a problem on our end, we take (the blame) for it,” the 46-year-old recalls in a recent interview at the Sistic office at Changi Business Park.
