Step up service, airport told


TRANSPORT Minister Saksayam Chidchob has called an urgent meeting with Thai Airways International (THAI) and Worldwide Flight Services Bangkok Air Ground Handling Co Ltd (BFS Ground) over delays in luggage handling at Suvarnabhumi Airport.

Saksayam visited the airport on Thursday in response to complaints that passenger services were suffering long delays at peak times as flight schedules return to normal after Covid-19.

Hw reported that congestion at passport control for arriving passengers had eased significantly and it was now taking an average of 15 minutes for each passenger to pass through passport control.

But passengers were still waiting up to 1.5 hours for their luggage to arrive on the carousel when the target was 15 minutes, he added.

THAI and BFS Ground representatives told Saksayam the delays were due to staff cuts amid rising operational costs. The cuts mean that a large passenger plane is now unloaded by only one ground service team instead of three teams as in the past.

Saksayam ordered the airline and baggage handler to come up with a plan to fix the problem within one month, or the ministry would find a new baggage handling firm.

Saksayam also ordered the airport to deploy more staff at taxi ticket machines and waiting areas to prevent passenger crowding, as well as open more traffic lanes for taxis during rush hours.

The aim is to reduce the taxi waiting time to 10 minutes per passenger.

Suvarnabhumi Airport is expected to welcome 130,000 passengers per day in December as the tourism season peaks. — The Nation/ANN

Article type: free
User access status:
Subscribe now to our Premium Plan for an ad-free and unlimited reading experience!
   

Next In Aseanplus News

Covid deaths down by 80%
General sacked over links to woman’s murder
Ex-VP Chen to become Taiwan’s new premier
Thaksin query irks Prayut
Black box from Nepal crash to be sent to S’pore
Opium farming booming after coup
Asean news headlines as at 9pm on Thursday (Jan 26)
Vietnam boasts of innovative start-ups in e-commerce sector
Exclusive-Power surge crashes Pakistan grid, plunging millions into darkness
Luxembourg court sets aside asset seizure order over Sulu heirs’ claim, says Azalina

Others Also Read