Maxis suspends content provider after complaints

  • TECH
  • Wednesday, 18 Mar 2015

MIFFED: Certain Maxis customers are being charged for content they did not subscribe to.

Maxis has suspended Jaring Ikthiar’s account after receiving complaints from users that they were charged for content they never subscribed to.

A reader contacted Bytz after receiving an SMS that he has been charged by Jaringan Ikhtiar. The message read,“Thank you, you have been charged RM2.50 from Jaringan Ikhtiar Sdn Bhd”

A quick check on Maxis’ forum showed that there were numerous complaints from others with similar issues.

Jaringan Ikhtiar’s website claims it specialises in mobile system integration, mobile application development and multimedia content creation and provisioning for VAS (value-added service).

After Bytz contacted Maxis, it released a statement that it has started an investigation on Jaringan Ikhtiar’s service.  “On our part, we have checked Jaringan Ikhtiar’s subscription user journey and found that there is a request for customer confirmation,” it said.

External Content Providers (ECP) will have to request for confirmation from customers on their purchase via web/wap. Users will have to click and confirm on their purchase.

“Stern action will be taken on any content provider if any non-compliance is detected, one of which is termination of service,” it warned.  

Customers who receive such messages may call the Maxis customer service at 123 (for post-paid) or 1300820120 (for pre-paid) or e-mail to report any abuse.

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