Making the job better for its driver-partners

Goh joining a team washing GrabCars and GrabTaxis at the Grab-a-Wash event exclusively for Grab drivers, as part of its Better 365 campaign.

RIDE-HAILING service Grab has announced “Better 365”, a campaign to promote the welfare of its driver-partners on four fronts – better support, increased earnings, better tools and a stronger community.

The campaign is part of Grab’s ongoing commitment to make its driver-partners’ job better, 365 days a year.

Grab Malaysia country head Sean Goh said, “At Grab, our driver-partners are at the heart of our shared vision to improve the way people travel and bring people closer to things that matter to them.

“We want to ensure our driver-partners’ hard work pays off and that they have the right tools to make their jobs easier, and increase their income.

“Through these new initiatives, Grab is working to make mobility safe and accessible for all its users, especially our driver-partners who are not only driving Grab as a source of income, but are a fundamental piece of our service.”

More than 1.8 million driver-partners rely on Grab as a source of income.

According to a survey published in June, Grab’s driver-partners earn 32% more income on a per-hour basis compared with average worker wages across all of Grab’s markets.

As part of the campaign, Grab has introduced a series of features and community events to support its drivers and enhance driver relations. They are trip rating simplified driver incentives, in-app help centre for drivers, GrabAllStars driver loyalty programme, Grab driver centres, in-app training videos for driver-partners; My Destination in-app feature to help driver-partners log their final destination, daily cash-out and selfie authentication.