AI can now solve most customer support problems, Zendesk says

Customers looking for support from companies are increasingly unlikely to speak to a human, as AI proves able to handle most issues instead. — Photo: Frank Rumpenhorst/dpa

NEW YORK: Customer support software company Zendesk believes its new artificial intelligence-based systems, which include voice AI agents, can deal with around 80% of queries without the need for human back-up.

Developed "in response to increasingly complex and high-volume customer and employee interactions," the system is based on chatbots set up to handle "a significant portion" of around five billion issues for over 20,000 customers each year, according to the company.