A representative confirmed that the system is currently down due to the overwhelming number of users trying to access the app for new registrations. — FAIHAN GHANI/The Star
PETALING JAYA: Users attempting to register for MyDigital ID via the official app are encountering error messages.
When LifestyleTech contacted the MyDigital ID hotline, a representative confirmed that the system is currently down due to the overwhelming number of users trying to access the app for new registrations.
The personnel said the issue has been affecting users since 10am today (Oct 2) and suggested that new users register for the MyDigital ID at the kiosks or try again later in the evening. Users can look for a MyDigital ID kiosk in their area at www.digital-id.my.
On the MyDigital ID Facebook page, users have expressed frustration about the registration process, with some sharing the 'Error' messages they received on the app.
Users also claimed that the app is slow to respond to requests and that they failed to register despite trying multiple times.
The MyJPJ app makes it mandatory to use MyDigital ID for logging into the app starting Oct 10. — Screengrab on MyDigital ID app
The rush to register is likely due to the latest update to the Road Transport Department's MyJPJ app, which makes it mandatory to use MyDigital ID for accessing the app from Oct 10.
The MyJPJ app is used to access information such as driving licences, road tax and vehicle ownership certificates.
MyDigital ID is a national identity management system and trusted digital form of identification designed to authenticate users for online transactions. It allows users to access government services with a single ID, and the private sector, including banks, are expected to adopt the system.
It’s an initiative implemented by Mimos under the Science, Technology and Innovation Ministry.
