Robot-tended Chinese convenience chain Bianlifeng finds limitations of automation

Founded on the idea that humans are inefficient, the chain has closed 1,300 stores in three years and needs to adjust its model, experts say. — SCMP

Step into a Bianlifeng convenience store in China, and the first thing you are likely to notice is a grey robot roaming among the shelves of snacks and drinks. Next you might note the high number of cameras on the ceiling and a sign advising you that the store is under 24-hour video surveillance.

The setting is emblematic of the company’s attempt to eradicate human decision-making from the operation of its stores. While the robot has no name, it does have the power to boss around the one or two humans on duty, and their pay depends on following its orders.