US government assails Adobe for putting up ‘wholly unnecessary’ roadblocks when subscribers try to cancel

Federal authorities have filed a lawsuit against Adobe over its subscription cancellation practices. —Bloomberg/Getty Images/The New York Times

It’s now a dozen years since Adobe became the poster child for what marketing folks and techies used to call the “software as a service” model.

This subscription-based approach has its advantages – you, the user, always get the latest features delivered to you – but it also means you’re constantly paying Adobe for as long as you want to use its products.