Alibaba’s Taobao and Tmall Group pushes new AI tools to boost merchants’ service to consumers in first major move after leadership reshuffle

The Taobao and Tmall Group’s AI initiative is geared towards helping merchants improve their services and attract new customers. An AI-upgraded customer service chatbot, Dianxiaomi, is expected to be available to all Taobao and Tmall sellers by June. — SCMP

Alibaba Group Holding’s main ecommerce unit is now beta testing artificial intelligence (AI) tools and functions for merchants on its Chinese online shopping sites, marking the first major move at the enterprise since a leadership reshuffle in December.

The Taobao and Tmall Group (TTG) unveiled the new AI features, which are designed to improve services and attract new customers, at its “sellers’ conference” held on Tuesday in Hangzhou, capital of eastern Zhejiang province and home base of South China Morning Post owner Alibaba.