An AI chatbot will take your order at more Wendy’s drive-thrus

The chain said Dec 11 the software could on average take 86% of orders without intervention from restaurant staff, just exceeding the 85% target outlined earlier this year. — Reuters

Wendy’s Co is expanding its test of an artificial intelligence-powered chatbot that takes orders at the drive-thru.

Franchisees will get the chance to test the product in 2024, the chain said Dec 11. The tool, powered by Google Cloud’s AI software, is currently active in four company-operated restaurants near Columbus, Ohio. More US locations are slated to start using it soon.