M’sian woman discovers over RM400mil mistakenly deposited in her bank account

Pedestrians outside a Maybank in Kuala Lumpur, Malaysia, on Oct 19, 2023. Maybank representatives on Dec 1 said in a text message that the matter, which was first reported by Singapore’s The Straits Times, had been resolved. — Bloomberg

A client of Malaysia’s biggest bank recently discovered that her bank balance had mysteriously increased to more than RM400mil.

When Hafidzah Abdullah checked her account late last month it showed she was over RM404mil in credit. It would have been a huge windfall, especially in a country where the average household takes home around US$22,000 (RM102,993) per year, but there was a catch: She couldn’t access the money.

Hafidzah, the director and co-founder of a human-resources firm, turned to LinkedIn to vent her mix of amusement and annoyance.

“Dear Maybank,” she wrote on Nov 29. “I appreciate your making my banking experience memorable.” She went on to explain that account glitches had become a recurring issue for her, “a comedy of errors that nobody finds funny” and which required either visits to a branch of Malayan Banking Bhd or long waits on the phone to reach customer service.

“They say money can’t buy happiness,” she wrote, “but Maybank knows how to buy frustration.”

Other people chimed in. “They treat you like a ball, kick you here and there,” wrote one. “Am wondering what’s wrong with banks in Malaysia,” wrote another.

Amid an outpouring of gripes, jokes and congratulatory well-wishes, the bank’s head of group customer experience management, Shaikh Munir Ahmad, offered to help. In a comment on the media platform he said he’d spoken with Hafidzah and she now could access her account.

Maybank representatives on Dec 1 said that the matter, which was first reported by Singapore’s The Straits Times, had been resolved.

“It was not a system-wide issue and the customer account was not compromised,” a spokesperson at the lender said in an email.

Kuala Lumpur-based Maybank is South-East Asia’s fourth-biggest bank by assets. – Bloomberg

Follow us on our official WhatsApp channel for breaking news alerts and key updates!


Next In Tech News

London Stock Exchange Group suffers outage, with news, trading platforms down, market sources say
Google fails to protect business secrets in German antitrust case
BESI exceeds fourth-quarter targets on demand for AI-related chipmaking parts
GRAPHIC: Nvidia’s growing sway over U.S. stock market
Stuck in cyberattack nightmare? Call the negotiators
Meta believes it is not required to pay for Indonesia news content posted voluntarily
WhatsApp adds new formatting options, including bullet lists and block quotes
Exclusive-Reddit in AI content licensing deal with Google, sources say
Apple boosts iMessage security to fend off quantum computing attacks
Google to begin Pixel phone production in India by next quarter, Nikkei reports

Others Also Read