Singapore says 2.5 million transactions failed at DBS, Citi outage

DBS and Citibank both faced technical issues in recovering their systems despite having activated their IT disaster recovery and business continuity plans, Tan said. — Reuters

About 2.5 million Singapore payment and ATM transactions couldn’t be completed during DBS Group Holdings Ltd and Citigroup Inc’s recent outage, causing widespread inconvenience to the city-state’s population of almost six million.

Up to 810,000 attempts to access both digital banking platforms were estimated to have failed during the Oct 14 disruption due to a data center malfunction, Minister of State Alvin Tan said in response to parliamentary questions Monday. Services had only fully recovered in the early hours of Oct 15.