Apple tech support staff urged to stay mum on iPhone 12 radiation issue

Customers asking if the phone is safe should answer be told that all Apple products go through rigorous testing to ensure that they’re safe, according to the guidance. — AFP

Apple Inc., facing a controversy in France over the iPhone 12’s radiation levels, has advised tech-support staff not to volunteer any information when consumers ask about the issue.

If customers inquire about the French government’s claim that the model exceeds standards for electromagnetic radiation, workers should say they don’t have anything to share, Apple employees have been told. Staff should also reject customers’ requests to return or exchange the phone unless it was purchased in the past two weeks – Apple’s normal return policy.