Credit card disputes keep rising at Visa as ecommerce booms

A survey by Justt Ltd, a startup that automates dispute processing, found more than three-quarters of consumers in the UK and US filed a dispute in the past year, but there was no clear consensus on who foots the bill. — AP

Credit card disputes at Visa Inc continued rising past their pandemic boom despite the proliferation of prevention software, as fraud grows alongside ecommerce and inflation.

Disputes on Visa’s network rose to more than 90 million in 2022, data provided by the payment company showed. More than 70 million disputes were filed in 2019, Visa said in a presentation, before rising 24% in 2020 during the pandemic and about 2% a year in 2021 and 2022.