Zoom says It's not stealing customer content to train AI models

In a blog post Monday, Zoom chief product officer Smita Hashim said the company updated the terms of service in March 2023 to "be more transparent about how we use and who owns the various forms of content across our platform." — AFP

A recent change to Zoom's terms of service pertaining to AI set off alarm bells in Hollywood and the tech world – with some interpreting the videoconferencing provider's update as granting the company royalty-free rights in perpetuity for customer video calls and presentations for the purposes of training AI models.

In response, Zoom said it doesn't use any customer audio, video or chat content for training AI without consent. In addition, the company says, the "service-generated data" it collects is to "make sure that we aren't unwittingly being used to spam or defraud participants" using its AI-powered features.