Zoom urged by rights groups to rule out ‘creepy’ AI emotion tech

Technology publication Protocol reported last month that Zoom was looking into building tools which could use AI to scan facial movements and speech to draw conclusions about people’s mood. — Dreamstime/TNS

LOS ANGELES: Human rights groups have urged video-conferencing company Zoom to scrap research on integrating emotion recognition tools into its products, saying the technology can infringe users’ privacy and perpetuate discrimination.

Technology publication Protocol reported last month that California-based Zoom was looking into building such tools, which could use artificial intelligence (AI) to scan facial movements and speech to draw conclusions about people's mood.