Hong Kong companies look to AI to streamline human resources tasks and keep them ahead in cutthroat competition for talent

Hong Kong’s working population shrunk 6% to 3.46 million in 2022 from 3.68 million in 2018, official statistics show. Some say AI can help with retaining staff but not in attracting talent. — SCMP

Hong Kong companies are turning to artificial intelligence (AI) to streamline human resources tasks, especially retaining and hiring talent amid punishing competition for labour.

Cary Shek Pui-yee, the vice-president of people and culture at Klook, an online travel agency, said in an interview last week it had modernised operations using innovative technologies, both for assisting customers in finding products and internal recruitment and training.