Ageing boom drives tech innovation for and by seniors

Experts say a coming wave of older consumers is about to supplant young people as the tech industry’s core customer. — Image by Freepik

Richard Wade fixes his home computer by looking at his phone, clicking on Google or YouTube, and watching instructional videos from people he describes as “more fluent in the language of digitalia” than himself.

For other tech questions, Wade calls company hotlines. He gets useful answers, he says, “a lot more often than you’d think”.