Amex apologises for mistakenly telling members in S’pore their cards had been suspended

An Amex spokesman said the message had been sent out in error but did not specify the number of people who had received it. — Reuters

SINGAPORE: American Express (Amex) has apologised for sending an erroneous message on Thursday informing members that their cards had been temporarily suspended.

Cardholders received an SMS in the morning that read: “As your total unsecured interest-bearing balance from all banks in Singapore exceeded 12 times your monthly income for three consecutive months, your card(s) has been temporarily suspended.”