Alibaba Cloud system failure on Dec 18 disrupts cryptocurrency withdrawals, website of Macau monetary authority

OKX said on Twitter Sunday morning that there was ‘an intermittent connection error with our cloud provider which is affecting the user experience’. The failure also affected websites and apps at the Monetary Authority of Macau, Galaxy Macau hotel, Lotus TV Macau, and food delivery platform MFood. — SCMP

Alibaba Cloud, the cloud computing unit of Alibaba Group Holding, experienced a system failure on Dec 18, causing the suspension of cryptocurrency withdrawals on the OKX exchange, and disabling websites at Macau’s monetary authority and other businesses.

There was an “equipment anomaly” at an Alibaba Cloud data centre in Hong Kong, which affected normal use of “ECS (Elastic Compute Service), (database) and other cloud products in Available Zone C in the region”, according to a note to clients shared by OKX on Twitter. The data centre is managed by an Alibaba Cloud partner in Hong Kong.