Grab says passengers in Singapore not charged more for rides to saved locations after claim made on TikTok video

Many users in Singapore commented that they also noticed a fare difference when they manually keyed in the addresses of their saved locations, although a significant proportion also said the method did not work for them. — The Straits Times/ANN

SINGAPORE: Grab on July 29 said it does not charge passengers higher fares for booking rides to locations they have saved on the app, after a post on video-sharing app TikTok claimed that manually keying in the same address of a saved location could save riders S$5 (RM16).

The ride-hailing firm told The Straits Times that its algorithm uses Geohash, a global standard for maps that splits places into very small zones, which means places that are next to each other could be located in different zones, resulting in different calculations of demand and supply. This in turn can lead to fare variations.