HSBC blocks cards with unauthorised transactions detected, resulting in busier helpline

HSBC is requiring customers to confirm purchases when their card is suspected of being misused for unauthorised transaction, increasing call volumes at its call centre. — Reuters

PETALING JAYA: HSBC Bank Malaysia has detected unauthorised ecommerce transactions targeting its payment card holders, and is taking preventive measures by blocking cards suspected of being misused.

In recent weeks, a number of HSBC customers have complained on social media that their debit or credit cards were charged for unauthorised transactions, many involving international video game stores including Steam and Blizzard.