JPJ website crashes as motorists scramble to pay traffic summonses at 80% discount

JPJ's website crashed after it experienced high traffic volume, preventing motorists from paying online. However, long lines were seen at kiosks including the mobile JPJ counter at KLCC. — FAIHAN GHANI/The Star

The Road Transport Department (JPJ) is facing an interruption in providing their services, due to a “traffic jam” on their website.

In a statement posted on its Facebook page at around 1.30pm, it said the JPJ Malaysia mySIKAP system was experiencing accessibility issues due to high website traffic.

JPJ said recovery efforts were underway, apologising for the inconvenience.

The high traffic was likely caused by motorists trying to get a discount on their summons or summonses, following the Transport Ministry’s announcement.

The Ministry said there would be up to 80% discounts on outstanding summons by JPJ and the Royal Malaysia Police (PDRM) from Dec 9 to 12, in conjunction with the 100-Day Aspirasi Keluarga Malaysia (Malaysian Family Aspiration) celebration.

Due to the pandemic, users were encouraged to pay their summons via JPJ’s MySikap portal and PDRM’s MyBayar Saman portal.

However, a check of JPJ’s portal and government e-services site MyEG showed the sites were down as at 3pm. PDRM’s site appeared to be online.

Without online services, motorists could still attempt to pay in person at various locations like the Kuala Lumpur Convention Centre (KLCC) counter, district and state police headquarters, JPJ kiosks, and Urban Transformation Centres (UTC).

JPJ’s services faced a similar crash in March, which affected its mySIKAP system and related services at post offices, MyEG and other partners.