PETALING JAYA: Grab’s services are largely inaccessible to both consumers and its driver/delivery partners in several countries, including Malaysia, Singapore, the Philippines and Indonesia.
Arif Asyraf, Grab Drivers Malaysia Association president, said he has been getting hundreds of messages from drivers about the service disruption.
"Their jobs will be affected today for a few hours and their incomes as well.
“The disruption started during the peak morning hours when most people would need rides to get to work.
“Good thing is Grab has informed the riders and we are also going to be monitoring social media for updates," he said.
Some drivers are likely to switch to alternative ride/delivery apps, said Arif Asyraf, adding that the service disruption started at 8.55am.
Grab, which operates ride-hailing and delivery services in eight countries in South-East Asia, has acknowledged the issue on social media.
“We are currently experiencing a service disruption. Our teams are working hard to fix this and we will provide updates as they become available. We apologise for the inconvenience,” it tweeted.
However, it didn’t offer an explanation as to what caused the issue or when it will be rectified.
Users who launched the app were greeted with a message saying the company has received reports that some of its services are inaccessible.
Some users on Twitter shared that they were unable to enter their destinations when requesting for rides.
Riders responding to Grab Malaysia's announcement said they were unable to deliver customers' food orders while drivers said they couldn’t log into the app to start work.
Already a subscriber? Log in
Get 20% OFF The Star Digital Access
Cancel anytime. Ad-free. Unlimited access with perks.
