MCMC: Complaints filed to Jendela Map help telcos know where to upgrade

MCMC says its Jendela Map was directing telcos to upgrade Internet connectivity based on consumer feedback, with over 18,000 reports filed since the map was launched in July. — MCMC

PETALING JAYA: The Malaysian Communications and Multimedia Commission (MCMC) has received over 18,000 complaints via its Jendela Map service, which it’s using to determine where to improve Internet connectivity.

During the National Digital Network Plan (Jendela) fourth quarterly report, MCMC chairman Dr Fadhlullah Suhaimi Abdul Malek said the map was being used to crowdsource coverage info, and inform telcos where digital infrastructure was still lacking, among others.