MySejahtera on Twitter has yet to respond to any users who have tagged the account about the ongoing issue on the platform, but it has responded to some users on its Google Play Store page. — Bernama
PETALING JAYA: A number of MySejahtera users are taking to social media to report issues with the application today (June 3).
Based on numerous posts on Twitter, some users shared that they are having issues using the app to check-in to premises or access information such as Covid-19 vaccination updates.
Users have also left reviews on MySejahtera’s page on the Google Play Store complaining that they could not check-in using the app, while some said only the History button was accessible. One user even claimed that his name and vaccination records have disappeared from the app.
MySejahtera on Twitter has yet to respond to any users who have tagged the account about the ongoing issue on the platform. However a check on the MySejahtera page on the Google Play Store showed that some users have received responses from the developer, who explained that the app is currently “facing high traffic”.
In the Reviews section, those experiencing difficulties with the app are urged to do a basic troubleshooting procedure by uninstalling and reinstalling it. They are also urged to email helpdesk@mysejahtera.org if the issue persists.
However, some users have expressed concerns that reinstalling the app would cause them to lose information such as check-in history.
Previously on May 26, MySejahtera on Twitter acknowledged that users may face difficulties accessing certain functions on the app due to high traffic. They were urged to try accessing the app at a later time.
On May 24, the MySejahtera team also recommended that users reinstall the app if they were having trouble accessing their information on the vaccination page.
